Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Max & Lucy London and reachable at info@maxlucylondon.com. By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By completing a purchase on our website, you acknowledge and agree to these Terms & Conditions. We advise all customers to read this document carefully before placing an order.

2. Product Information

We strive to provide accurate, complete, and up-to-date information about all products listed on our website. However:

  • Minor variations in color, design, or details may occur due to screen settings or manufacturing processes.
  • Typographical errors, outdated information, or inaccuracies may occur unintentionally.
  • We reserve the right to update or correct information at any time without prior notice.

3. Ordering & Payment

  • Orders are processed only after full payment has been received.
  • Available payment methods may differ per country or region.
  • Customers are responsible for verifying which payment options are available in their respective location.
  • Once a payment is completed, the order enters our fulfillment system automatically.

If an issue arises during payment, customers should contact us immediately at info@maxlucylondon.com.

4. Processing & Delivery

We work closely with trusted logistics partners to deliver orders as efficiently as possible.

  • Processing time: 1–3 business days
  • Shipping time: 3–7 business days (depending on the customer’s location)
  • All orders are shipped directly from our supplier in China
  • Tracking information will be provided as soon as available

Please be aware that delays caused by customs, couriers, or international logistics are outside our control.

5. Returns & Cancellations

All return and cancellation conditions are described in detail in our Return Policy.
Customers are responsible for reading and understanding these conditions before initiating a return.

6. Liability

To ensure transparency and fairness, the following applies:

  • We are not liable for loss or damage during transit if tracking confirms delivery to the address provided by the customer.
  • Customers are responsible for entering the correct shipping address during checkout.
  • Address errors must be reported within 24 hours of placing the order.
  • We are not responsible for delays caused by customs inspections, international couriers, or unforeseen logistical issues.

7. Intellectual Property

All website content—including, but not limited to, text, photos, logos, graphics, layout, and branding—is the exclusive property of Max & Lucy London and may not be copied, reproduced, or distributed without prior written consent.

8. Complaints Procedure

We aim to provide the highest level of service. If you have a complaint or concern:

  • Complaints must be submitted in writing to info@maxlucylondon.com
  • We aim to respond within 5 business days
  • Complaints will always be handled fairly, consistently, and with respect

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes that may arise will be handled by the competent court in the Netherlands.