Payment Policy
At Max & Lucy London, we offer a variety of secure payment methods to provide a smooth and reliable checkout experience. Please note that available payment options may vary by country. Customers are responsible for checking which payment methods are supported in their region.
1. Available Payment Methods
Depending on your location, you may have access to one or more of the following payment options:
- Credit Card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Shop Pay
Additional payment methods may be available depending on the payment provider active in your country.
2. Payment Security
Your security is our priority. All transactions are processed through an encrypted SSL-secured connection, ensuring that your payment details remain protected.
- We do not store your payment information on our servers.
- All payments are handled by trusted, certified third-party payment processors.
This ensures a safe and secure shopping experience for all customers.
3. Payment Processing
Orders are only processed once the payment has been successfully completed.
If a payment fails, the order will not be submitted to our fulfillment system. In such cases, customers should retry the payment or contact us for assistance.
4. Refunds
If you are eligible for a refund (for example, after an approved return), the refund will be issued:
- Within 14 days after the returned item has been received and inspected
- To the original payment method used during checkout
Shipping costs, customs fees, and other related charges are non-refundable unless otherwise required by law.
5. Contact Information
For questions regarding payments, you can reach us at:
Email: info@maxlucylondon.com
Company Name: Max & Lucy London
We aim to respond as quickly as possible.