Shipping & Delivery Policy

At Max & Lucy London, we are committed to delivering your order as quickly, safely, and accurately as possible. This document provides a clear overview of our shipping and delivery procedures.

1. Order Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please note that orders placed during weekends or holidays will be processed on the next business day.

2. Shipping Time

The average shipping time is 3 to 7 business days, depending on your destination.
Several factors may affect delivery times, including:

  • High-volume shopping periods
  • National holidays
  • Customs inspections
  • International courier delays

While we work hard to meet the estimated delivery window, delays caused by external logistics or customs processes are beyond our control.

3. Shipping Method & Origin

All orders are shipped directly from our trusted fulfillment partner in China.
Depending on the destination country, customs duties or import taxes may apply. These are the responsibility of the customer.

We use reliable international carriers to ensure safe shipment and traceability.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The destination country
  • The weight or dimensions of the package
  • The selected shipping option (where applicable)

Any additional customs-related fees are not included in the shipping cost and must be paid by the customer, if applicable.

5. Responsibility During Shipping

To ensure clarity and transparency:

  • Once the tracking information shows that the package has been delivered to the customer’s provided address, responsibility transfers to the customer.
  • Customers must ensure that their shipping address is entered correctly during checkout.
  • Address corrections must be reported within 24 hours of placing the order.

We are not liable for delays, lost packages, or failed deliveries caused by incorrect address information or external courier issues.

6. Contact Information

If you have any questions regarding shipping or delivery, you can reach us at:

Email: info@maxlucylondon.com
Company Name: Max & Lucy London

We aim to respond as quickly as possible and are happy to assist.